This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Job roles vary across different industry sectors and may include:
After completing this qualification, student may choose to progress to:
Certificate IV in Customer Engagement
Certificate IV in Business
Certificate IV in Marketing and Communication
Certificate IV in Business Sales
Certificate IV in Business Administration
Diploma of Customer Engagement
Diploma of Business Administration
Diploma of Business
Diploma of Marketing and Communication
Advanced Diploma of Business
Advanced Diploma of Marketing and Communication
12 units including:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Sample Training Plan
Below is a sample unit list.
Up Coming Course Dates
New Entrant Traineeship
New traineeships commencing from 1 January 2020 are fully subsidised by the NSW Government under Smart and Skilled.
For traineeships commenced prior to 1 January 2020, student fees are capped at $1,000 with the remaining qualification price subsidised under NSW Smart and Skilled.