This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Pathways from the qualification:
After achieving this qualification students may choose to undertake:
Certificate III in Business
Certificate III in Customer Engagement
Certificate III in Business Administration
Certificate IV in Business
Certificate IV in Leadership and Management
Certificate IV in Business Administration
Certificate IV in Human Resources
Certificate IV in Legal Services
Diploma of Business
Diploma of Human Resources Management
Diploma of Quality Auditing
Diploma of Marketing and Communication
9 units including:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome
Sample Training Plan:
Below is a sample unit list.
Up Coming Course Dates
New Entrant Traineeship
Fee for Service
New traineeships commencing from 1 January 2020 are fully subsidised by the NSW Government under Smart and Skilled.
For traineeships commenced prior to 1 January 2020, student fees are capped at $1,000 with the remaining qualification price subsidised under NSW Smart and Skilled.
For Fee for Service, contact us for a quote.